Mitarbeiter:in im First-Level-Support (m/w/d)
Core
First-level technical support for energy management and renewable energy systems, handling customer inquiries via phone and support channels to ensure reliable operation of energy installations.
Role type
First-level technical support specialist
Builds
Hard- and software solutions for monitoring and controlling photovoltaic systems, inverters, storage systems, charging stations, and heat pumps
Domain
Renewable energy, energy management, automation technology
Deliverable
client delivery
Required skills
technical understanding, IT fundamentals, network basics, structured problem analysis, clear communication, prioritization
Preferred skills
experience with photovoltaics, energy management, storage systems, control/automation technology, remote connection to grid operators, programming knowledge
Technologies
photovoltaic systems, inverters, storage systems, charging stations, heat pumps, network connections, remote connections
Responsibilities
Answer technical customer inquiries via phone and support channels, document relevant information, analyze typical error patterns, escalate complex cases to second-level support or product development, maintain solution descriptions
Seniority
Entry-level to Mid-level, hands-on IC