Customer Success Manager (m/w/d)
Core
Onboarding, adoption, and expansion of real estate professionals (agents, photographers, developers) using a video marketing platform.
Role type
Customer Success Manager
Builds
A video marketing tool for real estate professionals
Domain
Real Estate / Video Marketing
Deliverable
client delivery
Required skills
Customer success, account management, real estate industry knowledge, video marketing expertise, product feedback translation, content strategy
Preferred skills
Startup experience, cross-functional collaboration
Technologies
Web apps, video platforms, social media channels
Responsibilities
Onboard new customers from contract signing to first video, manage customer adoption and reactivate dormant accounts, consult on video strategy and placement, drive renewals and account expansion, relay market feedback to product team, build self-service resources like help articles and tutorials