Support Mitarbeiter (m/w/d) Print Solutions
Core
Providing 2nd Level Support for print and output management solutions, ensuring stable and efficient system landscapes for customers.
Role type
2nd Level Support Engineer (Print Solutions)
Builds
Fleet management, output management, and scan solutions
Domain
IT Services / Print Infrastructure
Required skills
IT support, troubleshooting, analysis of technical issues, installation and configuration of print systems, project implementation support, system monitoring and optimization, documentation
Preferred skills
Experience with Neexus, MyQ, or KCM, structured problem-solving approach
Technologies
Neexus, MyQ, KCM, Print management systems
Responsibilities
Support operation, administration, and troubleshooting of fleet management and output management solutions; Install and configure print and scan systems remotely; Analyze and resolve technical issues in print software; Support customer projects like rollouts and migrations; Collaborate with Print Consultants on solution concepts; Monitor and optimize print infrastructure performance; Document system landscapes and support cases