Mitarbeiter (m/w/d) Schadenentwicklung und Prozessmanagement
Core
Develop and optimize claims processing processes and documentation for customer service across three affiliated companies.
Role type
Process management specialist (claims)
Builds
Unified, efficient, customer-oriented claims processes and documentation
Domain
Insurance / Claims management
Deliverable
product features
Required skills
Claims processing, process analysis, documentation writing, cross-functional coordination, training and knowledge transfer
Preferred skills
Project management, continuous improvement, stakeholder communication
Technologies
None stated
Responsibilities
Analyze existing claims workflows to identify optimization opportunities; Create and maintain the customer service manual; Coordinate requirements across different organizational units; Train employees on technical and procedural topics
Seniority
Mid-level, hands-on IC