IT-Support-Spezialist (m/w/d)
On-site
Core
First point of contact for customers, handling technical issues via phone, ticketing system, and remote access to ensure smooth operations.
Role type
IT Support Specialist (1st and 2nd-level)
Builds
Resolves disruptions in Windows client/server environments, Microsoft 365, and networks
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Windows OS, Active Directory, Microsoft 365, ticketing systems, hardware setup, network troubleshooting
Preferred skills
German language (fluent), driver's license Class B, customer service orientation
Responsibilities
Answer customer inquiries via phone and tickets, analyze and fix technical issues, document solutions in ticketing system, support hardware rollouts and migrations, coordinate complex requests with internal departments