Fachassistenz (w/m/d) Kundenservice im Jobcenter (Arbeitsort Grafenau)
Core
First point of contact for customers in the entrance zones of the Jobcenter, providing initial guidance, accepting and reviewing applications for unemployment or Bürgergeld, and supporting data entry.
Role type
Customer service specialist (public sector)
Builds
Initial customer orientation and application intake for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tool usage, empathy
Preferred skills
Vocational training in commercial or administrative fields, 2+ years of relevant experience (via careerplan.io/jobs/10001-1003560889-S-fachassistenz-wmd-kundenservice-im-jobcenter-arbeitsort-grafenau-at-bundesagentur-fur-arbe)
Technologies
IT tools for data entry and case management
Responsibilities
Greet and advise customers, accept and review applications, answer questions about benefits, support data entry
Seniority
Entry-level / Junior