Callcenter Manager (m/w/d)
Core
Leading a call center team to manage new customer acquisition and existing customer care.
Role type
Call center manager
Builds
Sales and acquisition campaigns, customer service operations
Domain
Customer service / Sales
Required skills
Team leadership, sales strategy, campaign planning, KPI analysis, CRM proficiency, process optimization
Preferred skills
Prior leadership experience, strong communication, analytical thinking
Responsibilities
Lead the call center team, optimize acquisition and customer care, plan and monitor sales campaigns, coach staff, define and monitor KPIs, ensure call quality, collaborate with sales and marketing, develop processes and scripts, create reports for management