(Senior) Business Process Manager (m/w/d) – KI & Automatisierung
Core
Design and optimize written and telephone claims processing workflows using data, AI, and automation to improve efficiency and measure impact.
Role type
Senior Business Process Manager (Claims & Automation)
Builds
Optimized claims processing workflows, AI/GenAI prototypes, and automated solutions for operational claims handling.
Domain
Insurance (Automobile/Claims) + Process Automation & AI
Deliverable
production ML models | product features
Required skills
Process analysis and optimization, Data analysis and KPI definition, AI/GenAI application assessment, Low-code/No-code prototyping, Stakeholder collaboration, Change management
Preferred skills
Insurance claims management experience, Python scripting, BI/Analytics tools
Technologies
Low-code/No-code tools, BI/Analytics tools, Python, GenAI
Responsibilities
Analyze and optimize claims processes (written/telephone), Develop and test AI/automation prototypes, Define KPIs to measure process improvements, Collaborate with IT and business units to implement solutions, Translate business requirements into technical solutions
Seniority
Senior, hands-on IC