Teamleiter Support (m/w/d)
Core
Leading and developing a customer support team to continuously improve and increase customer satisfaction through clear communication and efficient processes.
Role type
Team Lead / Manager, Customer Support
Builds
Customer support operations and team performance
Domain
Customer Service / Support
Deliverable
dashboards & analysis
Required skills
Team leadership, process optimization, KPI monitoring, cross-functional collaboration, support system management
Preferred skills
Supervising experience, proactive problem-solving, organizational talent
Responsibilities
Lead and steer an engaged support team in a dynamic environment, ensure compliance with quality standards, monitor team performance using KPIs and derive improvement measures, collaborate with other departments to resolve complex customer issues