Director Operations (m/w/d)
Core
Oversee end-to-end operations for the German vehicle warranty and claims management business, ensuring operational excellence and process optimization.
Role type
Senior IC Director of Operations
Builds
Operational processes, team structures, and performance reporting for vehicle warranty and claims services
Domain
Automotive Aftermarket / Insurance Claims Management
Required skills
Strategic planning, team leadership, process optimization, KPI/SLA management, budget control, stakeholder management, automotive repair process knowledge, supplier network management, regulatory compliance (GDPR, BaFin)
Preferred skills
French language skills, residence in Berlin or surrounding area
Technologies
Management dashboards, automated reporting tools
Responsibilities
Lead multidisciplinary operational teams and direct reports; Manage end-to-end warranty, claims, and contract processes; Optimize operational workflows and resource allocation; Control operational budgets and reduce repair costs; Build and maintain relationships with strategic partners and repair networks; Ensure regulatory compliance and risk management.