Account Manager (m/f/d)
Core
Direct account manager responsible for the full credit lifecycle and customer success for SMEs using iwoca's financing platform.
Role type
Account Manager (SME Financing)
Builds
Customer relationships and credit processes for small and medium-sized enterprises
Domain
Fintech / SME Lending
Deliverable
client delivery
Required skills
Customer relationship management, contract negotiation, business acumen, product knowledge, process improvement, feedback collection
Preferred skills
Fintech or banking experience, AI tool proficiency, cross-functional collaboration
Technologies
iwoca platform, AI tools
Responsibilities
Manage own portfolio of new and existing customers, guide customers through the credit application and approval process, ensure optimal product usage, build long-term customer relationships, provide feedback on product and process improvements
Seniority
Mid-level, hands-on IC