Technical Operations im Energiemanagement m/w/d
Core
Managing customer projects for energy monitoring and load management, bridging project management, customer success, and service to drive adoption of energy management solutions.
Role type
Senior Technical Operations Manager (Energy Management)
Builds
Energy monitoring and load management software solutions for industrial clients
Domain
Industrial energy management, software implementation, and customer success
Deliverable
client delivery
Required skills
Project management, Customer success, Energy monitoring, Data acquisition, Modbus, Energy management systems (ISO 50001, EMAS), ServiceNow support, Cross-functional collaboration
Preferred skills
Knowledge of energy economics, Hardware integration, Webinar delivery, OKR frameworks, AI tools
Technologies
ServiceNow, Modbus, ISO 50001, EMAS, OKR, AI tools
Responsibilities
Lead customer projects from planning to implementation, Conduct onboarding workshops and software training sessions, Handle Level-1 and Level-2 support via ServiceNow, Optimize internal processes with development and sales teams, Gather customer feedback for product feature requests