Softwareentwickler C#/.NET/Web (m/w/d) für Support und Incident Management
Core
Coordinating and managing 3rd-level support incidents for the VISIT visitor and yard management software, while developing new features and bug fixes.
Role type
Senior IC C#/.NET software developer (support & incident management)
Builds
VISIT (visitor and yard management software)
Domain
Enterprise software / Logistics / Visitor management
Required skills
C#/.NET, ASP.NET, SQL, Web application development, 3rd-level support, Incident management, Log analysis, Root cause analysis
Preferred skills
Bug identification, Workaround development, Process improvement, Cross-team coordination
Technologies
C#, .NET, ASP.NET, SQL
Responsibilities
Coordinate and steer incoming 3rd-level support incidents; Analyze, prioritize, and classify errors and bug reports; Perform technical error and log analysis to develop solutions and workarounds; Coordinate incident resolution with 2nd-level support and development teams; Distribute and track support cases within the team; Identify bug issues from incidents and ensure transparent documentation; Identify error patterns and derive improvement measures; Actively contribute to VISIT development by implementing new features and technical optimizations
Seniority
Mid-Senior, hands-on IC