Garantiesachberarbeiter/in (m/w/d)
Core
Process warranty and guarantee claims for motorhomes and campervans to ensure customers receive the expected service.
Role type
Warranty claims specialist
Builds
Warranty claim resolutions and reimbursements for Camperwelt Fischer's motorhome and campervan brands
Domain
Automotive / Recreational Vehicles
Deliverable
client delivery
Required skills
Technical understanding of vehicles, structured and careful work, organization, PC and Office software proficiency, communication with manufacturers and suppliers
Preferred skills
Experience in warranty or guarantee processing, experience in automotive dealership or workshop
Responsibilities
Process and resolve warranty and guarantee cases, verify warranty claims per manufacturer specifications, create and track warranty applications, communicate with manufacturers and suppliers, coordinate with workshops and spare parts inventory, monitor deadlines and documentation, calculate warranty reimbursements, clarify open warranty and goodwill cases, maintain data in IT systems, optimize warranty processes
Seniority
Individual Contributor, entry to mid-level