Team Leader Customer Operations
Core
Lead a team of Customer Operations Specialists to manage the order-to-delivery process and ensure excellent customer service across Europe.
Role type
Team Leader Customer Operations
Builds
Customer operations processes and order fulfillment workflows
Domain
Food & Beverage / Supply Chain
Required skills
Team leadership, order management, process improvement, stakeholder coordination, ERP systems, KPI monitoring
Preferred skills
German language, SAP, Microsoft Office
Responsibilities
Leading and coaching the Customer Operations team, managing the order-to-delivery process, coordinating with Sales/Logistics/Supply Chain, monitoring operational KPIs, managing customer escalations, driving continuous improvement initiatives
Seniority
Mid-level, hands-on IC