German-Speaking Cloud Technical Support Specialist (m,f)
Core
Provide L1 technical support for cloud-to-cloud migrations, helping business customers transition from legacy platforms to modern cloud solutions.
Role type
L1 Cloud Technical Support Specialist
Builds
Cloud migration services for business customers
Domain
Cloud infrastructure and migration
Deliverable
client delivery
Required skills
Cloud migration, troubleshooting, phone/email/chat support, legacy platform knowledge, migration tools
Preferred skills
Platform/product migration experience, cloud-based products knowledge, support tools knowledge
Responsibilities
Contact customers regarding cloud transitions, schedule migration appointments, perform Cloud-to-Cloud migrations, ensure uninterrupted access during migration, monitor migration progress, use AI diagnostic tools, escalate complex issues, coordinate rollback activities, deliver support via phone/email/chat
