DESKTOP SUPPORT TECHNIKER L2
Core
L2 Desktop Support Technician providing hardware, software, and IT asset support across multiple locations for enterprise clients.
Role type
L2 Desktop Support Technician
Builds
IT support services for enterprise clients
Domain
IT Support / Desktop Engineering
Required skills
Windows 7–11 support, Microsoft Active Directory, Group Policy Objects (GPOs), MS Office 365, PC hardware installation and troubleshooting, Enterprise antivirus solutions, Helpdesk ticket management, Mobile Device Management (MDM) for iOS and Android, Printer and computer hardware support, Preventive maintenance
Preferred skills
Mac OS basics, Analytical problem-solving, SLA adherence, Prioritization
Technologies
Windows 7–11, Microsoft Active Directory, GPOs, MS Office 365, Cisco Jabber, Enterprise Antivirus, MDM (iOS/Android)
Responsibilities
First and second-line contact and resolution for customer issues, Collaboration with third-party vendors for complex antivirus problems, Timely communication of issue status and solutions, Regular ticket updates for reported incidents, Installation, upgrade, support, and troubleshooting for Windows OS, Microsoft Office, Cisco Jabber, and other desktop applications, Basic Mac OS support for Apple users, Installation, upgrade, support, and troubleshooting for printers and computer hardware, Performing general preventive maintenance on computers, laptops, and printers
Seniority
L2, hands-on IC
