IT-Support Spezialist (1st Level) (m/w/d)
Core
First-line IT support specialist providing technical assistance to employees for hardware, software, and service requests.
Role type
1st Level IT Support Specialist
Builds
IT support services for internal employees
Domain
Banking / IT Infrastructure
Deliverable
infrastructure
Required skills
Windows 11, Microsoft 365, Active Directory, hardware procurement, ticket analysis, user onboarding/offboarding
Preferred skills
IT project collaboration, external vendor coordination, documentation management
Technologies
Windows 11, Microsoft 365, Active Directory
Responsibilities
Support employees with hardware and software issues, analyze and process support tickets, manage user onboarding and offboarding, procure and manage IT hardware, coordinate external IT service providers
Seniority
Mid-level, hands-on IC