1st & 2nd Level Supporter (m/w/d)
Core
Handle IT requests and troubleshoot hardware, software, and workstation issues for employees.
Role type
1st & 2nd Level IT Supporter
Builds
IT support services for employees
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
Windows (Win11 & 365), Microsoft Office, IT Hardware, User Account Management, Access Rights Management, Ticketing Systems, Network Basics
Preferred skills
Experience with user accounts, access rights, networks, or ticketing systems
Responsibilities
Receive and process IT requests from employees, troubleshoot hardware and software issues, set up user accounts and manage access rights, analyze and resolve first-level technical incidents, document requests and solutions in the ticketing system, escalate complex incidents to specialized departments, assist with the setup and maintenance of IT end-user devices.