Call-Center-Agent (m/w/d)
Core
Customer service and sales representative handling inquiries, complaints, technical support, and sales calls.
Role type
Customer service agent (1st level support)
Builds
Customer support interactions, sales conversions, appointment scheduling
Domain
Telecommunications / General Services
Deliverable
client delivery
Required skills
Active listening, CRM system proficiency, typing speed, stress management, shift flexibility
Preferred skills
English language skills, technical troubleshooting
Technologies
CRM systems, Router configuration tools
Responsibilities
Answering customer questions about products and contracts, handling complaints and finding solutions, providing 1st level technical support, documenting call details, selling products and upgrades, scheduling appointments for field sales, conducting customer satisfaction surveys
