Senior Service Owner Network and Connect (m/w/d)
Core
Ensure delivery of Application and Infrastructure Services within agreed Service Levels, planning for demand, capacity, and costs for the Service Network and Connect.
Role type
Senior Service Owner (Network and Connect)
Builds
Application and Infrastructure Services
Domain
IT Service Management / Network and Security Services
Required skills
IT Service Management strategy, Network and Security Services, Service Level Agreement (SLA) management, Capacity planning, Cost planning, Team leadership, Performance monitoring, Strategic planning
Preferred skills
Interdisciplinary collaboration, Service improvement initiatives, Individual coaching
Technologies
IT Service Management tools, Network infrastructure, Security services
Responsibilities
Ensure SLA-conformant service performance, Monitor and report on service delivery, Identify and implement service improvement measures, Provide technical guidance and support to team members, Define individual performance goals
Seniority
Senior, hands-on IC with leadership responsibilities