Innendienstmitarbeiter (m/w/d) – Kundenbetreuung & Auftragsmanagement
Core
Handling customer inquiries, order processing, and administrative coordination to ensure efficient service delivery.
Role type
Customer service and order management specialist
Builds
Customer service interactions, processed orders, and administrative support for sales teams
Domain
General business operations / Customer service
Required skills
Customer service, order processing, data entry, invoicing, MS Office, ERP/CRM systems
Preferred skills
Accounting knowledge, sales support experience, organizational skills
Responsibilities
Handling customer inquiries via phone and email, processing and tracking orders, creating and following up on quotes, managing invoicing and payment monitoring, maintaining customer and master data in ERP/CRM systems, coordinating with internal departments, supporting the outside sales team with administrative tasks, performing basic accounting tasks like invoice verification and filing.
Seniority
Mid-level, hands-on IC