Mitarbeiter (m/w/d) für den 2nd Level IT-Support
Core
Second Level IT Support specialist resolving escalated technical incidents and ensuring smooth system/hardware operations for employees.
Role type
Second Level IT Support Engineer
Builds
IT service stability and employee productivity
Domain
Insurance technology / IT Infrastructure
Required skills
Incident analysis and resolution, Active Directory administration, Knowledge base documentation, Microsoft Client OS expertise, Hardware troubleshooting
Preferred skills
Microsoft Azure experience, Project participation
Technologies
HelpDesk software, Remote maintenance tools, Active Directory, Microsoft Azure, Microsoft Client OS, MS Office
Responsibilities
Analyze, scope, and resolve escalated incidents via HelpDesk, remote tools, phone, or on-site; Document solutions and workarounds in the knowledge base; Administer Active Directory permissions; Analyze workstations for application and hardware needs; Participate in modern IT infrastructure projects