IT-SUPPORT SPEZIALIST (W/M/D) FÜR CRM-/ERP-SOFTWARE
Core
Providing technical support, troubleshooting, and user training for custom CRM/ERP software solutions.
Role type
IT Support Specialist (CRM/ERP)
Builds
Custom software solutions for enterprise clients
Domain
Enterprise Software / CRM / ERP
Deliverable
client delivery
Required skills
Technical support, CRM/ERP software knowledge, Windows OS, SQL databases, Installation & configuration, Customer training, Ticketing systems
Responsibilities
Provide technical support via phone, email, and remote access; Analyze and resolve software issues; Train and onboard customers on software usage; Support installation, configuration, and maintenance of software; Collaborate with development and sales teams; Document support cases in ticketing system