IT-Systemmanager / Systemadministrator 1st & 2nd Level Support (m/w/d)
Core
Managing IT infrastructure and providing 1st & 2nd level support for over 1 million customers, including ticket handling, workstation lifecycle management, and mobile device administration.
Role type
Senior IT System Administrator / Support Manager
Builds
IT service management workflows, mobile device policies, and internal IT process optimizations
Domain
Healthcare / IT Infrastructure & Support
Required skills
IT asset management, Mobile Device Management (MDM), ITSM tool administration, incident management, user onboarding/offboarding, backup management, encryption, certificate management, process automation
Preferred skills
Microsoft environments (Windows, Server, Exchange, MSSQL), Virtualization (VMware, VMware Horizon)
Responsibilities
Prioritize and analyze IT support tickets, configure and maintain workstations, manage IT assets and licenses, administer mobile devices and security policies, coordinate external service providers, conduct user training, monitor central IT systems, optimize internal IT processes
Seniority
Mid-level, hands-on IC