Service Manager (m/w/d)
Core
Serve as the primary technical contact for customer support across presales, project, and operations phases, ensuring high service quality for IT infrastructure solutions.
Role type
Senior Service Manager (IT Infrastructure & Managed Services)
Builds
Custom IT infrastructure concepts (OnPrem, hybrid, Cloud) and Managed Services (BaaS, DRaaS) for enterprise clients.
Domain
IT Infrastructure, Managed Services, Data Center Operations
Required skills
IT Infrastructure knowledge (ESXi, Storage, Backup, DR, Hypervisors), Project Management, Cloud Infrastructure (Azure, AWS, M365), IT Service Management, Contract & SLA Management, Technical Consulting
Preferred skills
ITIL certification, Cross-selling & Upselling experience, DevOps interface experience
Technologies
ESXi, Azure, AWS, M365, Hypervisor technologies
Responsibilities
Act as the escalation point for client IT decision-makers and report directly to the CEO; Prepare service reviews and management meetings; Present tailored concepts and offers; Coordinate contract-compliant service delivery and drive continuous optimization of KPIs and economic goals; Identify and operationalize customer needs into technical solutions; Bridge the DevOps interface between software development and service operations.
Seniority
Senior, hands-on IC