Mitarbeiter/-in im Customer Service (m/w/d)
Core
Customer service specialist supporting key accounts in the EMEA region with order management, delivery coordination, and sales planning.
Role type
Customer Service Representative (Key Account Support)
Builds
Order entries, delivery confirmations, and sales forecasts for the European distribution of electronic components.
Domain
Manufacturing / Electronics / Supply Chain
Deliverable
client delivery
Required skills
CRM system usage, order entry, delivery coordination, sales planning, MS Office, SAP
Preferred skills
Analytical thinking, number sense, English (verbal and written)
Responsibilities
Enter orders and forecasts into the CRM system, support Key Account Managers with customer inquiries regarding quality, pricing, and technical questions, ensure timely delivery, confirm and issue deliveries, handle daily delivery correspondence and inventory requests, execute immediate actions in case of production stoppages, support projects and tests for customer-related initiatives.
