Kundenservice & Disposition Logistik (m/w/d)
Core
First point of contact for customers handling incoming orders, inquiries, and logistics dispatch via phone and email.
Role type
Logistics customer service and dispatch coordinator
Builds
Order processing, delivery scheduling, and customer communication for a courier and express network
Domain
Logistics and courier services
Required skills
Order processing, customer communication, dispatch coordination, data entry, offer creation, package sorting, administrative tasks
Preferred skills
English language skills
Technologies
PC, MS-Office
Responsibilities
Handle incoming orders and inquiries via phone and email, record and complete orders up to billing, create offers regarding duration and costs, assign orders to couriers, ensure timely deliveries and pickups, communicate deviations to customers and partner stations, scan and sort shipments for delivery routes, weigh and label export shipments, perform general administrative tasks