(Junior) IT Operations Manager (m/w/d)
Core
IT Operations Manager supporting enterprise-wide IT requests, incident resolution, and Microsoft 365 administration for a mobility company.
Role type
Junior IT Operations Manager
Builds
IT support services and Microsoft 365 environment for employees across all locations and depots
Domain
Mobility / Transportation
Required skills
System administration, Helpdesk support, Microsoft 365 administration, Hardware/Software/Network troubleshooting, Mobile Device Management (Intune)
Preferred skills
Degree in Computer Science or vocational training in System Integration, prior experience as System Administrator or Helpdesk Agent, German (fluent), English (good)
Responsibilities
Serve as the primary contact for employee IT inquiries across all locations and depots, prioritize and resolve IT tickets via email, ticketing systems, and phone, support the rollout of new IT technology, handle onboarding and offboarding processes, administer and develop the Microsoft 365 environment, analyze and resolve hardware, software, and network issues
Seniority
Junior, hands-on IC