Teamleitung Forderungsmanagement (m/w/d) – Schwerpunkt Teamsteuerung & Organisation
Core
Leading and operationally steering a team in claims management (insolvency) to ensure service quality for clients in the health insurance sector.
Role type
Team Lead (Claims Management/Insolvency)
Builds
Operational workflows for insolvency case processing
Domain
Health Insurance / Claims Management
Required skills
Team leadership, operational planning, KPI monitoring, stakeholder management, resource planning, process optimization
Preferred skills
Experience in commercial environments or service sectors, basic understanding of claims management
Technologies
None stated
Responsibilities
Plan and coordinate daily tasks in insolvency case processing, conduct regular feedback sessions and foster team talent, monitor KPIs and deadlines, act as a bridge between the team and department leadership/clients, manage vacation and substitute planning, identify bottlenecks and develop solutions for efficient workflows
Seniority
Mid-level, hands-on IC