Mitarbeiter Customer Service 2026-00503 (m/w/d)
Core
International Customer Service and Order Management for sales partners and clients, handling the full commercial order lifecycle from receipt to invoicing.
Role type
Customer Service Representative (Order Management)
Builds
Commercial order processing, quotations, delivery notes, and invoices for international clients.
Domain
International Trade / Logistics / Supply Chain
Required skills
Order management, commercial order processing, SAP, ERP systems, CRM systems, international client communication, complaint handling, coordination with logistics and supply chain.
Preferred skills
French (fluent), English (good), customer orientation, structured work style.
Responsibilities
Manage international customer and sales partner accounts daily; Process orders from receipt to invoicing; Create quotations, order confirmations, delivery notes, and invoices; Maintain customer, price, and order data; Coordinate deliveries and ensure on-time order processing; Act as the point of contact for delivery dates, availability, pricing, and product inquiries; Support the outside sales team and international partners; Handle complaints and provide solution-oriented communication; Collaborate with internal departments to ensure high customer satisfaction.
