Mitarbeiter im Kundenservice & Auftragsmanagement (m/w/d) (Vertrieb)
Core
Customer service and order management for a B2B hygiene and retail distributor, handling orders, quotes, returns, and administrative tasks.
Role type
Customer service & order management specialist
Builds
Order processing, quotes, and customer support for B2B clients in hygiene, cleaning, and care sectors
Domain
B2B retail / Hygiene and care products
Required skills
Customer consultation, order processing, quote creation, return handling, data entry, MS Office, CRM systems
Preferred skills
Commercial training, problem-solving, teamwork, structured work approach
Technologies
MS Office (Outlook, Teams, Excel), ERP/Warenwirtschaftssystem
Responsibilities
Answering customer calls, processing orders, creating and following up on quotes, handling returns and complaints, maintaining customer data, billing, supporting digital ordering systems
Seniority
Entry-level to Mid-level