IT-Servicetechniker (m/w/d)
Core
IT service technician providing 1st and 2nd-level support, installing and maintaining hardware/software, and ensuring smooth IT infrastructure operations.
Role type
IT service technician (1st/2nd-level support)
Builds
IT infrastructure stability and user support
Domain
IT Services / Enterprise Support
Required skills
Hardware and software installation and configuration, 1st and 2nd-level IT support, Windows and macOS administration, Network troubleshooting (TCP/IP, LAN, WLAN), Documentation of incidents and processes
Preferred skills
Cloud technologies (Microsoft Azure, AWS), Virtualization (VMware, Hyper-V), CompTIA A+ or Microsoft Certified Professional certification, Class B driver's license
Technologies
Windows, macOS, Microsoft Azure, AWS, VMware, Hyper-V, TCP/IP, LAN, WLAN
Responsibilities
Install, configure, and maintain hardware and software components; Analyze, handle, and resolve IT incidents at 1st and 2nd-level support; Support users with technical questions; Document incidents, solutions, and IT processes; Participate in IT projects, system implementations, and rollouts; Administer and maintain networks, clients, and IT systems; Ensure trouble-free IT operations and continuously optimize existing processes