Spezialist (w/m/d) für Prozessoptimierung & Service Design
Core
Designing and optimizing end-to-end processes for the public broadcasting contribution collection service, bridging service design, process management, and AI-driven automation.
Role type
Senior Process Excellence Specialist (Service Design & Automation)
Builds
Automated, efficient, and robust internal services for the contribution collection process
Domain
Public broadcasting / Government services / Process Engineering
Deliverable
production ML models
Required skills
Service Design, Process Management, AI/ML integration, BPMN, Lean, Six Sigma, Process Mining, Prompt Engineering, Requirements Analysis
Preferred skills
Experience in complex organizations, Knowledge of AI in process contexts
Technologies
BPMN, Lean, Six Sigma, Process Mining, AI/ML frameworks
Responsibilities
Analyze and design end-to-end processes from user and organizational perspectives; Model and structure processes for clarity and service quality; Identify and prioritize automation and AI potential; Develop technical requirements and decision logic for automated solutions; Collaborate with IT on implementation and documentation of AI prompts/rules; Establish monitoring and feedback mechanisms.
