Sachbearbeiter Technischer Kundensupport (m/w/d) 2nd-Level
Core
2nd-level technical support specialist for vending machine and return systems, performing remote commissioning, hardware/software diagnostics, and defect analysis for field technicians and international partners.
Role type
2nd-level technical support engineer (automation/embedded systems)
Builds
Remote commissioning of return systems, production support for installed Pfandrücknahmesystems
Domain
Automation, Human Machine Interface, Embedded Systems, Remote Maintenance
Deliverable
client delivery
Required skills
hardware defect diagnosis, software error analysis, remote access commissioning, ticket management, proactive error analysis, cross-functional communication with development and system administration
Preferred skills
structured troubleshooting approach, high service orientation, English proficiency
Technologies
remote access tools, ticketing systems, embedded systems platforms
Responsibilities
Serve as first point of contact for field technicians and international partners; perform remote commissioning of return systems; diagnose and analyze hardware and software defects; communicate with development and system administration teams; prepare and execute customer configurations and project initiatives
