Sachbearbeiter (m/w/d) im Kundenservice
Core
Processing customer complaints, verifying invoices, handling returns and warranty cases, and managing follow-up collections for a tire and rim wholesale business.
Role type
Customer service clerk (accounts)
Builds
Customer complaint resolution and financial adjustments for tire and rim partners
Domain
Automotive wholesale / Logistics
Deliverable
dashboards & analysis
Required skills
Invoice verification, complaint processing, return handling, warranty case management, collections follow-up, SAP, MS Office
Preferred skills
Reclamation experience, technical understanding
Technologies
iCons, SAP, MS Office
Responsibilities
Process incoming customer complaints and record defects in the iCons system; Verify invoices and create credit memos for discrepancies; Handle product returns and warranty cases; Manage follow-up collections (Mahnläufe); Communicate with internal and external partners.
Seniority
Entry-level / Junior
