Kaufmännischer Mitarbeiter als Telefonischer Kundenbetreuer B2C/B2B (m/w/d) in Teil- oder Vollzeit
Core
Handling incoming customer calls and emails for damage claims (fire/water), creating electronic claim files, and coordinating with local branches.
Role type
Customer service representative (B2C/B2B)
Builds
Customer service interactions and damage claim processing
Domain
Insurance / Property restoration
Deliverable
client delivery
Required skills
telephone communication, email handling, database management, MS Office, customer service orientation
Preferred skills
prior experience in customer service, problem-solving, teamwork
Responsibilities
Answering customer calls regarding damage claims, processing emails, creating electronic claim files, forwarding claims to local branches, providing status updates on repairs, maintaining customer databases