Sachbearbeiter (m/w/d) persönliche Kundenbetreuung
On-site
Core
Handling in-person customer inquiries and complaints, providing sales-oriented consultation with cross-selling and upselling measures, and documenting all processed cases.
Role type
Customer service representative (in-person)
Builds
Customer service operations for an energy company
Domain
Energy industry + Customer service
Deliverable
client delivery
Required skills
In-person customer interaction, complaint handling, sales consultation, cross-selling, upselling, MS-Office, SAP (energy sector)
Preferred skills
Experience in personal customer service, knowledge of the energy industry
Responsibilities
Answering and processing in-person customer inquiries and complaints, providing sales-oriented customer consultation, documenting processed cases, supporting telephone and written customer service as needed