Mitarbeiter Disposition / Einkauf (m/w/d) | Berlin / Brandenburg
Core
Central operational hub coordinating daily IT service dispatch, customer support, and procurement for a Managed Service Provider.
Role type
Operations & Procurement Specialist
Builds
IT service dispatch schedules, customer service tickets, procurement orders, and service billing reports
Domain
IT Managed Services / Service Desk
Required skills
Dispatch planning, ticket management, procurement, customer communication, escalation handling, billing preparation
Preferred skills
High initiative, stress resilience, structured problem-solving
Technologies
SAP Business One, DocBee
Responsibilities
Plan and steer IT technician dispatches, handle project requests and incidents via ticketing system, manage supplier orders and returns, create offers, communicate with customers and suppliers, prepare billing reports
Seniority
Mid-level, hands-on IC