IT 1st Level Support Technician (w/m/d)
Core
First-line IT support technician handling hardware, software, and network issues in a mixed Windows/Linux environment.
Role type
1st Level Support Technician
Builds
IT support services for corporate travel booking and billing operations
Domain
Corporate travel technology / IT Infrastructure
Required skills
Windows 10/11 & Server support, Linux (Ubuntu, CentOS) support, Active Directory & LDAP management, Microsoft Office 365 & Exchange support, LAN/WLAN/VPN troubleshooting, Ticket management (Jira), SLA adherence, PowerShell/Bash basics, Remote support tools (Slack, RDP, SSH)
Preferred skills
Scripting (PowerShell/Bash), User training, Knowledge base maintenance
Responsibilities
Diagnose and resolve hardware, software, and network issues; Manage user accounts and access rights; Handle ticket intake, tracking, and escalation; Perform software installation, updates, and patch management; Conduct user training and maintain documentation; Enforce IT security policies and endpoint security measures
Seniority
Junior, hands-on IC