15 Call Center Agent Inbound Mitarbeiter m/w/x
Core
Inbound customer support, sales, and technical assistance across multiple channels (phone, email, hotline) in sectors like energy, travel, tools, and telecom.
Role type
Inbound Customer Support & Sales Agent
Builds
Customer service interactions, sales conversions, and technical resolutions for end-users
Domain
Telecommunications, Energy, Travel, E-commerce
Required skills
Phone communication, Customer consultation, Sales (Cross/Upsell), Complaint handling, Technical support, Data entry
Preferred skills
Experience in call center, Multilingual abilities
Technologies
CRM systems, Ticketing tools, Communication platforms
Responsibilities
Handling inbound customer inquiries via phone and email, Processing sales opportunities (Cross/Upsell), Managing complaints and claims, Providing technical support for smartphones and apps, Maintaining customer databases
