Onsite IT Support Technician (m/f/d)
Core
Onsite IT Support Technician providing maintenance, troubleshooting, and user support for IT systems and devices across multiple client locations.
Role type
Onsite IT Support Technician
Builds
Operational stability of IT infrastructure and user productivity
Domain
IT Service Management / Enterprise IT Support
Required skills
Hardware troubleshooting, Software deployment, Windows and macOS support, Office 365 administration, ServiceNow ticket handling, Peripheral management, Desktop/Laptop repair (RAM, SSD, Keyboard), Network cabling and patching, Meeting room AV support, Asset management, End-user training
Preferred skills
Smart Hands experience, Knowledge base maintenance
Technologies
ServiceNow, Microsoft Windows, Apple macOS, Microsoft Office 365, Printers, Scanners, Routers, Switches, Hubs
Responsibilities
Inspecting and maintaining IT systems to operational standards, Resolving software and hardware issues, Guiding users with step-by-step instructions, Recording issues and solutions in Knowledge Management System, Providing training and education to end users, Performing physical hardware upgrades and replacements, Managing network cabling and meeting room equipment, Handling stock management of IT goods
Seniority
Mid-level, hands-on IC
