Technical Customer Success Manager (w/m/d)
Core
Planning, steering, and implementation of technically complex customer projects in the trade show and conference environment, combining project management with technical consulting and independent system configuration.
Role type
Technical Customer Success Manager (Project Lead)
Builds
Customized event management platform solutions for exhibitors, visitors, and organizers
Domain
Event technology / Trade show and conference industry
Deliverable
production ML models | product features | client delivery
Required skills
Project management, technical consulting, system configuration, requirement analysis, solution architecture, stakeholder management, strategic account management
Preferred skills
Experience in the trade show or conference industry
Technologies
Event management platforms, system configuration tools
Responsibilities
Plan, coordinate, and lead existing customer projects; Analyze project goals (scope, time, budget, quality) and develop implementation concepts; Create specifications and independently configure the software solution; Develop optimal platform solutions in close coordination with event organizers; Create and manage project and timelines; Provide installation, consulting, and operational support (remote and on-site); Strategically develop existing customer relationships including revenue responsibility; Accompany national and international events with direct practical insight
Seniority
Mid-Senior, hands-on IC