IT-Supporter:in gesucht (m/w/d) in Vollzeit
Core
First point of contact for customer IT issues via phone, remote, or on-site, focusing on Windows workstations, Microsoft 365 administration, and server maintenance.
Role type
IT Support Specialist (Help Desk / Desktop Support)
Builds
IT environments for enterprise customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 11 setup and support, Microsoft 365 administration, network troubleshooting, server maintenance, customer communication, documentation, root cause analysis
Preferred skills
RMM/ticketing systems, remote maintenance tools, backup solutions (e.g., Synology), cloud telephony/VoIP, automation, AI tools
Technologies
Windows 11, Microsoft 365, Claude, Kimi AI, Gemini, Synology
Responsibilities
Answer customer IT inquiries via phone, remote, or on-site; configure and support Windows 11 workstations; administer Microsoft 365; maintain Windows servers and apply updates; troubleshoot and resolve technical issues; document all actions taken; develop and maintain IT environments including networks and backups.
Seniority
Entry-level to Mid-level, hands-on IC