2nd Line Support Engineer - Maritime Software
Core
2nd-level escalation support for technical issues in on-premise and cloud maritime software products, focusing on rapid resolution and clear customer communication.
Role type
2nd-line support engineer (maritime software)
Builds
ShipManager on-premise installations and cloud migration services for maritime clients
Domain
Maritime industry + enterprise software support
Deliverable
client delivery
Required skills
Client-server architecture knowledge, SQL Server/PostgreSQL/SQL SAP Anywhere, network technologies, ticketing systems (Halo/Zendesk/Jira), log analysis, PowerShell/Python scripting, English (fluent), German (fluent)
Preferred skills
Maritime industry experience, maritime software experience
Technologies
ShipManager, Windows Server, SQL Server, PowerShell, Python, Claude Code, Halo, Zendesk, Jira
Responsibilities
Investigate and resolve software errors, configuration issues, and integration problems; manage and prioritize support tickets; collaborate with 1st-level support and development teams; maintain knowledge base articles; monitor cloud services proactively; assist with on-premise to cloud migrations; participate in cross-regional support with APAC team
Seniority
Mid-level, hands-on IC