Kaufmann/-frau für Büromanagement, E-Commerce, Online-Handel (m/w/d)
Core
Managing online customer inquiries, order processing, inventory, and product data for an e-commerce and optical retail business.
Role type
Administrative and operational support specialist (E-commerce/Optical retail)
Builds
Customer orders, inventory management, and sales environment
Domain
Retail / E-commerce / Optical
Deliverable
client delivery
Required skills
Customer service, data management, inventory management, order processing, document handling, IT proficiency, German (fluent), English (fluent)
Preferred skills
Experience in e-commerce, customer support, or optical retail, creativity, organizational skills
Responsibilities
Handling customer inquiries via email, chat, and phone; managing customer data and order processing; inventory checks and product placement; preparing and packing customer orders; processing returns and complaints; managing incoming goods and delivery schedules; maintaining product data in the ERP system; handling shipping documents.