Mitarbeiter Technischer Support (Hardware/Software)
Core
Central technical support contact for deployed visitor guidance and audiovisual systems, handling 1st and 2nd-level support for hardware, apps, and software.
Role type
Technical Support Engineer (Hardware/Software)
Builds
Visitor guidance technologies and audiovisual content systems for cultural, historical, scientific, and industrial institutions
Domain
Cultural technology / Audiovisual systems / Visitor management
Deliverable
client delivery
Required skills
Hardware troubleshooting, software application support, system configuration, incident analysis, customer communication, process documentation, logistics coordination
Preferred skills
CMS experience, MDM experience, network setup, Class B driver's license, travel readiness
Technologies
CMS, MDM, network setups
Responsibilities
Accept and prioritize support requests, analyze hardware and software faults, coordinate complex cases with development teams, provide phone and written customer support, configure and test devices, track service cases, document errors and solutions, monitor deadlines and device status, coordinate with logistics and project management
Seniority
Mid-level, hands-on IC