Gruppenleitung (m/w/d) in der Betriebsabteilung
Core
Leading a team of 13-15 employees in customer and claims processing operations, focusing on service levels, KPIs, and process optimization.
Role type
Senior team lead (insurance operations)
Builds
Customer service and claims processing workflows
Domain
Insurance industry, operational management
Required skills
Team leadership, operational control, KPI monitoring, process optimization, recruitment support, conflict resolution, analytical assessment, negotiation
Preferred skills
Insurance qualification (Fachwirt), legal protection specialization, advanced training
Technologies
None stated
Responsibilities
Oversee team performance and service levels, conduct staff meetings and performance reviews, approve random/competence checks, optimize workflows for cost and quality, handle escalations and complaints, support hiring and onboarding
Seniority
Senior, hands-on IC