Support Specialist (m/w/d) Print Solutions
Core
Provide 2nd Level Support for Fleet Management, Output Management, and Scan solutions, ensuring stable and efficient system landscapes for customers.
Role type
2nd Level Support Specialist (Print Solutions)
Builds
Stable, secure, and efficient print and output management system landscapes
Domain
IT Support / Print Solutions
Required skills
IT Support, Troubleshooting, Print/Output Management Systems, System Administration, Project Implementation Support, System Monitoring & Optimization, Technical Documentation
Preferred skills
Neexus, MyQ, KCM, Structured problem-solving approach
Technologies
Neexus, MyQ, KCM
Responsibilities
Support operation, administration, and troubleshooting of Fleet Management, Output Management, and Scan solutions; Install, configure, and support print, scan, and output management systems remotely; Analyze and resolve technical issues in print software solutions; Support customer projects such as rollouts, migrations, or system adjustments; Collaborate closely with Print Consultants on technical realization of solution concepts; Monitor and optimize existing print infrastructures for performance, stability, and efficiency; Document system landscapes, solutions, and support cases