Mitarbeiter (m/w/d) Customer Service (Kundenbetreuung)
Hybrid
Core
End-to-end management of customer orders from inquiry to delivery, acting as the central interface between customers, sales, production, and quality management.
Role type
Customer Service / Order Management Specialist
Builds
Customer orders and manufacturing schedules
Domain
Manufacturing / Logistics
Required skills
Order management, ERP system administration, customer communication, data analysis, task prioritization, process improvement
Preferred skills
Sales order processing experience, MS Office proficiency, English language skills
Technologies
SAGE, MS Office
Responsibilities
Coordinate manufacturing orders, monitor delivery deadlines, clarify material availability, manage customer data in ERP, create process reports, handle customer inquiries via email and phone
Seniority
Mid-level, hands-on IC